Delivery

Once your order has been dispatched from The Alchemist’s magical cupboard, you will be sent a dispatch confirmation email with details of your order. This will contain your tracking details and a link to follow such.

Please note: Orders placed before 2.30pm will get dispatched the same day. On a rare occasion in which we may not have bottled stock available, your order will be sent to our lab to be freshly made and dispatched the following day. Orders received from 2.30pm onwards will be dealt with the following day and processed from 8.30am.

Services

We offer two types of service to our UK customers, they are…

  • Tracked 24  Royal Mail service: Delivery is aimed for the next working day (some exceptions apply for outlying areas)
  • Tracked 48 Royal Mail service: Delivery is aimed for within two/three working days  (some exceptions apply for outlying areas)

For our European and worldwide customers, the options available once you proceed to checkout, will be specific for your county and the agreements between Royal Mail and the relevant postal service of the specific country.

All options will be either tracked, signed or both depending on availability.

  • International Tracked & Signed: Royal mail service: Available to 54 countries, a tracked global delivery service with full check in tracking (up to 8 points of check)  and signature required on delivery.
  • International Tracked: Royal Mail service: Available to 41 countries, A tracked global service with online delivery confirmation.
  • International Signed: Royal Mail service:  No tracking throughout, A global delivery service with a signature on delivery.

Goods exported outside the EU are not subject to UK VAT (Value Added Tax). Zero-rated sales only apply to orders shipped to addresses outside the UK/Europe/EU.

More Information on both UK and Europe/Worldwide Royal Mail services can be found below

International: http://www.royalmail.com/corporate/sending-receiving/international
UK: http://www.royalmail.com/corporate/sending-receiving/uk/royal-mail-24-48

Disclaimer

Delivery of the Goods shall be made to the Buyer’s address specified in the order (Delivery Address) and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

The Alchemists Cupboard  as a company uphold the highest standards of service but can on occasion be let down by third party handling companies such as Royal Mail. Please contact us on 01603 396906 should there be a problem, we will aim to rectify this asap for you.

Goods exported outside the EU are not subject to UK VAT (Value Added Tax). Zero-rated sales only apply to orders shipped to addresses outside the UK/Europe/EU.

By clicking on the “Checkout” button, you agree that you have read, understand, and accept The Alchemists Cupboard Delivery terms and conditions.

All orders will be packed with attentive care into jiffy envelopes (extra packaging added when needed) and taped to ensure they are secure for the journey to your door.

Please note: We do not profit in any way shape or form from postal costs, Postal costs are specific to order if over the standard rate and is a non-profitable part of our business.